What Happens When You Call in a Water Loss?

12/3/2020 (Permalink)

After our water damage expert is able to collect all of the information, we will send out our team immediately.

No one expects to have an emergency water damage situation in their home. In South Florida, when we think of water damage we often think of heavy rainstorms, flooding, or hurricanes. However, there are a number of day-to-day issues that can bring about a water emergency. From a pipe bursting to an appliance breaking, the unpredictability of homeownership can be scary, and expensive. While no one can forecast what may happen in their home, being aware of what to expect when the unexpected happens is key.

Emergency water damage often creates a hectic situation. The caller is flustered and eager to get someone to their home immediately. That is where SERVPRO really shines. We are available 24 hours a day, 7 days a week for immediate response to disasters of all sizes. When you call us about your water damage emergency situation, we will likely ask the following questions:

1. Your name and contact information
2. Your insurance information (if applicable)
3. The address of the business or home where the water damage has occurred
4. When did the water damage or flooding occur?
5. What caused the water damage (if the cause is known)?
6. Is there on-site electricity available?

After our water damage expert is able to collect all of this information, we will send out our team immediately. These questions are important to ensure that the SERVPRO team arrives to the scene quickly, with all of the correct equipment, and with the right number of technicians to handle the job effectively and efficiently. We take pride in being “faster to any size disaster!” Call us today to learn more!